Legal Name: Hitomi Nakamura - Universal Psychology Japan

 

Address: We will disclose without delay if requested.

 

Phone number: We will disclose without delay if requested.

 

Email address: hitomi@upsyjapan.com

 

Head of Operations: Hitomi Nakamura 

 

Additional Fees: All prices are final. Universal Psychology Japan does not charge any other fees. However, your bank or payment processor may charge you additional transaction fees.

 

Exchanges & Returns Policy:

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1. Refund Eligibility

We offer refunds for online sessions under the following conditions:

The client requests a refund within [14 days] from the date of purchase.

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2. Non-Refundable Situations

We do not offer refunds under the following circumstances:

If the request for a refund is made after 14 days from the date of purchase.

The client has cancelled the session less than 24 hours prior to the booking.

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3. How to Request a Refund

To request a refund for your online sessions, please follow these steps:

Contact us at hitomi@upsyjapan.com and provide your name, contact information, the date of the session, and the reason for the refund request.

The request will be reviewed within 5 business days.

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4. Refund Process

If your refund request is approved, we will process the refund within 15 business days.

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5. Cancellations

In the rare event that we must cancel a session, you will receive a full refund or credit (at your discretion) for the affected sessions. We will notify you of any cancellations as soon as possible.

 

6. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at hitomi@upsyjapan.com

 

Delivery Times: Universal Psychology Japan does not provide physical products or shipping services. All services will be provided as scheduled.

 

Accepted payment methods: Local bank transfers, all major credit cards.

 

Price: Our pricing structure, including any applicable fees, is available on our website. Services which do not have prices allocated to them will be agreed upon separately.

 

Complaints and Dispute Resolution: If you have any complaints or disputes related to our services, please contact us at hitomi@upsyjapan.com. We will work to resolve any issues promptly. If a resolution cannot be reached, you may contact the appropriate regulatory authorities.

 

Links to External Websites: This website may contain links to external websites that are not provided or maintained by us. We do not accept responsibility for any harm, loss, or damages resulting from your use of external websites. If you have any concerns about the content or practices of these external websites, please contact the website administrators or webmasters of those sites directly.